Privacy Policy

Effective from 18th August, 2024

This Privacy Policy describes how Satvara Sagpan ("we", "us", or "our") collects, uses, shares, and protects your personal information in connection with our mobile application ("App"). By using the App, you agree to the terms and conditions of this Privacy Policy.

  1. Information We Collect

    2. We collect a variety of information from our users to provide and enhance our services:

    1. Personal Information: We collect personal information such as your name, date of birth, gender, caste, and other details necessary for creating your profile and facilitating matchmaking.
    2. Device Information: We also collect device-specific information such as your device ID, device name, and other details related to the device you use to access our application.
    3. Profile Information: We collect information provided by you when you create or update your matrimonial profile, including preferences, partner preferences, and any other details you choose to share.
  2. How We Use Your Information

    3. Your information is used to provide, maintain, and improve our services:

    1. Communications: We may use your contact information to communicate with you about matches, profile updates, account notifications, promotional offers, and other relevant information related to our services.
    2. User activity: We collect information about your activity on our services, such as date and time you logged in, features you’ve been using, searches, your interaction with other users including messages exchanged.
    3. Analytics and Improvements: We may analyze user data and behavior to improve our services, enhance user experience, develop new features, and personalize content and recommendations.
  3. Data Sharing and Disclosure
    1. With Other Users: Your profile information, excluding sensitive details, may be shared with other users within the app to facilitate matchmaking and communication.
    2. Third-Party Service Providers: We may engage third-party service providers to assist with various services, including hosting, analytics, payment processing, and customer support.
    3. Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, property, or safety.
  4. User Data
    1. We collect the data for various purposes:
      1. To notify you about changes to our Service
      2. To provide and maintain our Service
      3. To detect, prevent and address technical issues
      4. To monitor the usage of our Service
      5. To gather analysis or valuable information so that we can improve our Service
  5. Use of Third-Party Services

    6. Our App utilizes certain third-party services which may collect data capable of identifying you. Personal Information pertains to details that can link back to an individual, enabling their identification either directly from the data itself or in conjunction with other data and information within our possession or likely to be accessed.

    Link to privacy policy of third party service providers used by the app

    1. Google Play Services
    2. Google Analytics for Firebases
    3. Firebase Crashlytics
  6. Data Security

    7. We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  7. Accuracy of Information

    8. We do not guarantee that the information provided by users on this platform is 100% accurate. We are not responsible for any fake, wrong, or misleading information shared by users. It is the responsibility of each user to verify the authenticity of the information they receive.

  8. Your Rights and Choices
    1. Access and Correction: You have the right to access, review, update, or correct your personal information through your account settings within the app.
    2. Withdrawal of Consent: You may withdraw your consent to the processing of your personal information, including sensitive information, at any time by contacting us.
    3. Account Deletion: You may request the deletion of your account and associated personal information by contacting us. Certain information may be retained as required by law or for legitimate business purposes. If you wish to delete personal information we have collected from you, or permanently delete your account, please contact us at satvarasagpan@gmail.com.
  9. Non-Refundable Payments
    1. Services: Payments made for services are non-refundable, even if you choose to discontinue the service before the expiration of the period.
    2. Cancellation: If you decide to discontinue our services at any time, no portion of the fee will be refunded.
    3. Exceptions: In exceptional circumstances, such as where required by law or at our discretion, we may consider refund requests on a case-by-case basis.
  10. Children's Privacy

    11. Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly

  11. Contact Us

    12. If you have any questions or concerns about this Privacy Policy or our practices, please contact us at satvarasagpan@gmail.com. We are committed to addressing your inquiries and ensuring that your privacy is protected.

  12. Managed By

    13. Satvara Sagpan app is developed and managed by InstantMenu